Complementarities Between Information Technology and Human Resource Practices in Knowledge Work

نویسندگان

  • Ali Tafti
  • Sunil Mithas
  • Mayuram S. Krishnan
چکیده

This study presents a framework of complementarities between specific Human Resources (HR) and Information Technology (IT) practices, and validates this framework empirically. We conceptualize a system of HR-related work practices (facilitating HR) and system of IT-related practices (facilitating IT) that are specific to knowledge workers. We examine the interaction between facilitating HR practices and facilitating IT practices in the productivity outcomes of firms in knowledge-intensive industries. We also examine the quantitative firm productivity impacts of IT investment and facilitating HR-related work practices in the context of a specific type of knowledge work: the work of IT professionals. Linking separate datasets, we utilize objective economic metrics and managers’ subjective assessments of firm productivity improvements to assess the effect of HR-IT alignment on firm productivity.

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تاریخ انتشار 2007